County clerk unveils new tools, expanded services

System designed to shorten wait times, expand ability to make appointments

Staff report
Posted 2/16/20

The Arapahoe County Clerk and Recorder's office has rolled out the Qmatic queue management system in its Littleton, Aurora and Centennial offices. The new system is designed to help shorten wait …

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County clerk unveils new tools, expanded services

System designed to shorten wait times, expand ability to make appointments

Posted

The Arapahoe County Clerk and Recorder's office has rolled out the Qmatic queue management system in its Littleton, Aurora and Centennial offices.

The new system is designed to help shorten wait times at county offices, and it expands and improves the ability of customers to make appointments for tasks such as driver's license renewals and passport and marriage license services, according to a news release.

The office also has changed its procedures for individuals who come into county offices to perform a transaction related to a disability plate or placard. These customers will now be automatically prioritized in the service queue upon their arrival, so they do not need to schedule an appointment.

The office also has expanded marriage license services at all metro offices. Couples who wish to get married can go to Littleton, Centennial or Aurora and get a marriage license recorded and signed, and to get certified copies made, all in a single visit. In the past, they could only go to a branch and get their license, and then had to follow up later to get it recorded or have copies made.

The Qmatic system identifies bottlenecks and open times at service counters to provide people with better scheduling options by helping them determine when they're most likely to be able to complete their business more quickly and letting them track this data in real time, the news release said. Qmatic also measures transaction and wait times, which will enable the office to schedule its staff more efficiently.

“We are continually looking for ways to positively impact the customer experience,” Joan Lopez, county clerk and recorder, said in the news release. “These new tools help customers save time and also help our staff be leaner and more efficient. They allow people to make informed choices on when and how they interact with our office.”

Learn more at www.arapahoegov.com/287/Clerk-and-Recorder.

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